TERMS & CONDITIONS
Orders:
All purchase orders (PO’s) must be in writing on customer’s official
PO form or company letterhead. The PO must include the customer’s
name, address, phone number, fax number, item number/name,
quantity, unit price, item colour, imprint colour/colours, ship method,
ship to address, ship date, in-hand date and any other applicable
information. If there is not a price on the Purchase Order, standard
catalogue pricing will be used.
Changes to Orders:
Changes to the PO must be made in writing and must be approved
by the factory prior to the changes becoming effective. Faxing
a request without any confirmation by the factory will not be
considered a valid change and customer will be billed for the original
order. Customer is responsible for any and all incurred costs prior to
change approval. If customer does not receive a confirmation of the
change it may not have been received or approved.
Order Cancellations:
Some orders may not be cancelable - contact factory for cancellation
policy. When approved, cancellations must be in writing. The
customer is responsible for any incurred costs such as set ups,
printing, proofs, artwork, packaging and any other expenses incurred
by the factory. There will be a charge of 20% of the item cost with a
$60(G) minimum restocking charge for blank items plus all freight
costs.
Rush Orders:
Factory charges extra for rush orders, see production schedule on
page 3 for additional details. Because the factory may need to switch
carriers in order to ship on time, 3rd party accounts cannot be used
for rush shipments. Production time starts after all approvals have
been received by factory, including credit, art, paper proofs and
pre-production proofs.
Repeat Orders:
Repeat set up charges are $35(G)/colour for all in stock orders.
Overseas orders may have higher repeat set up charges–check
with factory prior to placing an order. Artwork will be kept on file for
24 months. Orders after 24 months will be treated as a new order.
Merchandise Programs:
Merchandise and catalogue programs are always welcome, please
contact factory for details. All co-ops must be in writing and
approved by the factory.
Credit:
Terms should be arranged prior to submitting an order. Depending
upon the credit worthiness, credit terms may or may not be extended.
Contact the credit department for details.
Returns:
A request for a return for credit or refund must be in writing, state the
specific reason for the return and submit it within 30 calendar days
of the invoice. Factory must approve all returns in writing. Refusing,
abandoning or sending back a shipment without factory approval
does not constitute an approval by factory. When approved, returned
products must be in the same condition as when they left the factory
and the return will only be for the quantity returned. Contact a
customer service representative for a return authorization. There
will be a charge of 20% of the item cost with a $60(G) minimum
restocking charge for blank items plus all freight costs. Samples are
not returnable.
Prices:
Due to currency and materials fluctuations, prices are subject to
change without notice. We are not responsible for incorrect pricing,
production times and, or descriptions found on 3rd party databases,
websites, flyers or catalogues (ie. APPA or Promodirect). Prices in this
2009-09 catalogue supersede all previous publications, including the
2008 catalogue.
Sales Tax :
In accordance with Australian Goods & Services Tax laws goods
shipped in Australia will be charged GST. Please contact our
accounting department prior to ordering for instructions on how you
may qualify for an exemption from the tax.
Inventory Availability :
Inventory stock is on a first come first serve basis. Prior to submitting
a PO, always call to check available inventory. Inventory cannot be
placed on hold without a written purchase order.
Artwork:
An additional fee of $60(G) per hour will be applied for changes to
the artwork. Changes include slight recreations, clean up and copy
changes. Copy changes are $30(G)/each. The Art Department can
typeset straight-line copy with readily available fonts but require a
paper proof charge of $13(G). The Art Department prefers to receive
digital artwork via email in MAC or PC-formatted EPS files created
in Adobe Illustrator (version CS3 or lower) or a high resolution PDF.
Vector art must be supplied for pad printing or laser engraving.
Any artwork specifying PMS colours must be sent as vector art, no
exceptions. All text must be outlined or converted to curves and any
placed images must be embedded when saved.
Other Acceptable Artwork:
JPEG and TIFF files are also accepted and must be at least 300 dpi.
JPEG and TIFF files cannot be manipulated or changed and the art
department cannot reverse or convert colours. Scanned images must
be scanned at 600 dpi at 200% of the hard copy.
Emailing Art Files:
All art files should be sent to:
art@highcaliberline.net.au with the PO number in the subject line. Please include customer name, phone number and contact information in the body of the e-mail. In addition, please indicate on the PO that the artwork has been sent via e-mail. The art department is not responsible for poor quality or unreadable artwork. Artwork delays will affect production and delivery schedule.
Inventory Availability:
Prior to submitting a PO , always call to check available inventory. Inventory can not be placed on hold without a written purchase order as Inventory stock is on a first come first serve basis.
Artwork Approvals:
It is of the utmost importance to approve paper and product proofs
as soon as possible in order to meet delivery dates. If approvals are
delayed, rush charges and/or expedited freight may be required at
the customer’s expense to meet a specified delivery date. There is
a charge of $13(G) for a faxed/emailed proof. Requests for paper
proofs must be in writing on the PO or factory will produce the order
per artwork sent using standard guidelines. Paper proofs must be
approved within 24 hours of receipt in order to hold production
schedule and inventory, except for rush orders. All orders requiring
typesetting require a paper proof. All orders that require typesetting
must pay for paper proof at $13(G).
Freight:
Freight charges are calculated using the information in the table below. If your stock is not being sent to one of the destinations tabled below, please phone us for an accurate quote. Product weight information is available on our website. Some bulkier items are calculated using volume rather than weight, contact your Customer Service Representative to confirm any costs.
All Legendary Items are freight free to one location within Australia.
Please note that 13.2% must now be added to all freight costs due to a fuel surcharge imposed by our freight forwarder.
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