TERMS & CONDITIONS
Shipping:
The customer is responsible for all shipping charges
FOB Melbourne, Australia. Shipping instructions,
shipping method, delivery address and delivery date
must be included in the PO. Changes to shipping
instructions must be in writing, approved by factory
and submitted at least 72 hours prior to ship date as
factory may ship early. Factory will not be responsible
for delays or additional charges for any unapproved
changes. Factory may ship orders out up to 3 days
prior to customer’s ship date without notification to
customer. Orders are not insured unless requested on
the PO or in writing. All orders become the customer’s
property upon factory’s delivery to carrier as shipments
are FOB Melbourne. Customers should file claims with
carrier for any delayed, lost or damaged shipments.
The factory will be happy to assist with this process, but
the customer must initiate this process within 14 days
of shipment. Delays caused by a carrier are not the
responsibility of the factory and no refunds, credits or
returns will be given to customer due to carrier issues.
Special Packaging and Fulfillment:
Factory has a full service fulfillment facility. Call for
quotes on all special packaging and fulfillment services.
There will be a $22(G) per pallet charge for palletizing.
Carriers:
The Factory reserves the right to ship via the carrier of
their choice, at customer’s expense in order to meet the
customer’s in hands date.
To ship via Australia Post Service, or any other carrier
will require an additional 2 business days and a fee of
$32(G)/per order.
Billing to Customer or Third Party Account:
Upon request, factory will attempt to bill shipping to
a customer’s account. If customer refuses the charges,
the carrier will typically bill back the charges to the
factory. In this case, factory will invoice customer for
the shipping charges plus a $32(G) service charge.
If customer’s account is invalid, incorrect or factory fails
to use customer’s account for any reason, factory will
ship on factory’s account and invoice customer for the
shipping charges. Customer will be obligated to pay
these shipping charges. Factory does NOT accept 3rd
party billing on rush orders. Any order not shipped on
factory’s account will be charged $2.50(G)/box, up to a
$12.50(G) maximum charge for handling.
Split Shipments:
For split shipments to more than three locations, a split
shipment charge of $6.50(G)/per location will apply for
additional locations. Additional charges may apply for
some split shipments, please call factory for details.
Miscellaneous Shipping Information:
If a delivery address is not included on the PO, the factory will
hold shipment of the order for up to three days before shipping
via ground carrier directly to the customer’s address on file. The
customer is responsible for any additional freight charges caused by
address changes, residential service, re-routed packages, returned
packages and/or other adjustments made by the carriers. These
additional freight charges will be invoiced to the customer in a
supplemental invoice 15-60 days after the shipment.
Overruns and Under Runs:
The factory reserves the right to over ship or under ship up to 5%
and invoice accordingly. For exact quantity shipments, add an exact
quantity fee of $32(G).
Catalogue Photography:
The artwork, designs and trademarks imprinted on the products
displayed herein are reproduced only as examples of the type and
quality of decorated products available. They are not intended to
represent that the products are either endorsed by, or produced for
the owners of the artwork, design or trademark. Any unauthorized
use of images or any material in the 2008-09 catalogue without prior
written consent is prohibited. Products shown in this catalogue
may vary slightly from actual products due to inherent limitations in
photography, film separations and printing.
Heat Transfer & Digital Printing:
Heat transfers and digital printing allow full colour imprints,
halftones, gradients and multi coloured logos for one low price.
PMS colours can be matched at no additional cost; however, artwork
requiring PMS colours MUST be in vector format, no exceptions.
Unless specified otherwise, the background will be white. On bitmap
images a hard colour copy must be provided if you require us to
match to your intended colours. The shape of a heat transfer should
be kept within the confines of a rectangle, circle, oval or square. We
may however, accommodate an outline to suit your logo. If in doubt,
call one of our factory representatives. An epoxy dome can be
added to most digital inserts for an additional cost. Digital printing
cannot print metallic colours, please choose any PMS yellow or gray.
PMS Colour Match Charge:
Choose from our standard colours shown below or specify a PMS
colour for $60(G)/colour. When ordering, please state PMS colour
or one of our standard colours will be used.
Sample Request Information :
We provide up to $5.00 of random imprinted samples, based upon
the 2500 piece price for free. Blank samples are always billed at 2500
piece price and are never given away for free because they come out
of inventory. Shipping is not included in the $5.00, so please provide
your courier account number for shipping. Samples sales are final
and non returnable or refundable.
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