All purchase orders (PO’s) must be in writing on customer’s official PO form or company letterhead. The PO must include the customer’s name, address, phone number, fax number, item number/name, quantity, unit price, item colour, imprint colour/colours, ship method, ship to address, ship date, in-hand date, promotional discounts and any other applicable information. If there is not a price on the Purchase Order, standard catalogue pricing will be used. All orders accepted under the minimum quantities posted on our catalogues and website will incur $60(G) minimum surcharge, no exceptions
Changes to Orders:
Changes to the PO must be made in writing and must be approved by the factory prior to the changes becoming effective. Faxing a request without any confirmation by the factory will not be considered a valid change and customer will be billed for the original order. Customer is responsible for any and all incurred costs prior to change approval. If customer does not receive a confirmation of the change it may not have been received or approved.
Cancellation requests must be in writing. Some orders may not be cancellable, dependent on whether production or shipping has commenced. The customer is responsible for any incurred costs such as set ups, printing, proofs, artwork, packaging and any other expenses incurred by the factory. There will be a charge of 20% of the item cost with a $60(G) minimum restocking charge for blank items plus all freight costs.
Refer to our production times for our range of rush services. From time to time, the factory may need to switch carriers in order to ship on time. Production time starts after all approvals have been received by factory, including credit, print ready art, paper proofs and pre-production proofs.
Repeat set up charges are $35(G)/colour for all in stock orders with identical art as the previous order. Overseas orders may have higher repeat set up charges-check with your customer service representative prior to placing an order. Repeat set up charges are free from any other supplier. Simply show that an order has been produced previously and we will waive the set up charges for that order. Artwork will be kept on file for 24 months. Orders after 24 months will be treated as a new order.
Merchandise and catalogue programs are always welcome, please contact customer service for details. All requests must be in writing.
Terms should be arranged prior to submitting an order. Depending upon the credit worthiness, credit terms may or may not be extended. Contact the Accounts department for details. Generally, terms will be considered after 3 transactions. Customers who do not maintain timely payments may risk being removed from Rewards programs and access to our specials and discounts.
A request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 14 calendar days of the invoice. Refusing, abandoning or sending back a shipment without approval does not constitute an approval by factory. When approved, returned products must be in the same condition as when they left the factory and the return will only be for the quantity returned. Contact a customer service representative for a return authorization form. See order cancellations for applicable fees.
Due to currency and materials fluctuations, prices are subject to change without notice. We are not responsible for incorrect pricing, production times and, or descriptions found on 3rd party databases, websites, flyers or catalogues (i.e. APPA or Promodirect). Prices in this 2015-16 catalogue supersede all previous publications, including the 2014-15 catalogue.
In accordance with Australian Goods & Services Tax laws goods shipped in Australia will be charged GST. Please contact our Accounts department prior to ordering for instructions on how you may qualify for an exemption from the tax.
Inventory stock is on a first come first serve basis. Prior to submitting a PO, always call to check available inventory or visit our website for Inventory numbers. Inventory cannot be placed on hold without a written purchase order..
An additional fee of $80(G) per hour will be applied for artwork changes, such as recreations, clean up and redraws. The first 2 proofs are free and then $25(G) thereafter. Requests for paper/fax proofs are subject to a $13(G) fee.
Artwork Sign Off/Proof Approval:
High Caliber Line Australia makes every attempt possible to layout artwork as instructed, but human error and technical errors are inevitable. It is the customer’s sole responsibility to review the final artwork layout and approve it for production. High Caliber Line Australia will not be held responsible for errors in artwork layouts that have been reviewed and approved (signed off) by the customer.
The customer is responsible for all shipping charges FOB Melbourne, Australia. Shipping instructions, shipping method, delivery address and delivery date must be included in the PO. Changes to shipping instructions must be in writing, approved by factory and submitted at least 72 hours prior to ship date as factory may ship early. Factory will not be responsible for delays or additional charges for any unapproved changes. Factory may ship orders out up to 3 days prior to customer’s ship date without notification to customer. Orders are not insured unless requested on the PO or in writing. All orders become the customer’s property upon factory’s delivery to carrier as shipments are FOB Melbourne. Customers should file claims with carrier for any delayed, lost or damaged shipments. The factory will be happy to assist with this process, but the customer must initiate this process within 14 days of shipment. Delays caused by a carrier are not the responsibility of the factory and no refunds, credits or returns will be given to customer due to carrier issues.
Title/Ownership of Shipments:
Title passes when merchandise is transferred to common carrier (StarTrack, DHL, TNT, Direct Freight or any other method of transport).
Different common carriers (StarTrack, DHL, TNT, Direct Freight or any other method of transport) may require a Company Name, Contact Name, and/or Phone Number for delivery to some addresses. High Caliber Line Australia strongly recommends that all this information be included when submitting your purchase order. These requirements are at the discrepancy of the carriers and High Caliber Line Australia cannot be held responsible for delays in delivery resulting from this information not being provided by the customer prior to despatch.
Special Packaging and Fulfillment:
Factory has a full service fulfillment facility. Call for quotes on all special packaging and fulfillment services. There will be a $22(G) per pallet charge for palletizing.
The Factory reserves the right to ship via the carrier of their choice, at customer’s expense in order to meet the customer’s in hands date. To ship via Australia Post Service or any other carrier will require an additional 2 business days and a fee of $32(G)/per order.
Billing to Customer or Third Party Account:
Upon request, factory will attempt to bill shipping to a customer’s account. If customer refuses the charges, the carrier will typically bill back the charges to the factory. In this case, factory will invoice customer for the shipping charges plus a $32(G) service charge. If customer’s account is invalid, incorrect or factory fails to use customer’s account for any reason, factory will ship on factory’s account and invoice customer for the shipping charges. Customer will be obligated to pay these shipping charges. Any order not shipped on factory’s account will be charged $2.50(G)/box, up to a $12.50(G) maximum charge for handling.
For split shipments to more than three locations, a split shipment charge of $6.50(G)/per location will apply for additional locations. Additional charges may apply for some split shipments, please call customer service for details.
Miscellaneous Shipping Information:
If a delivery address is not included on the PO, the factory will hold shipment of the order for up to three days before shipping via ground carrier directly to the customer’s address on file. The customer is responsible for any additional freight charges caused by address changes, residential service, re-routed packages, returned packages and/or other adjustments made by the carriers. These additional freight charges will be invoiced to the customer in a supplemental invoice 15-60 days after the shipment. Carton weights are calculated by volume - not nett weight.
Overruns and Under Runs:
The factory reserves the right to over ship or under ship up to 5% and invoice accordingly. For exact quantity shipments, add an exact quantity fee of $32(G).
Caused by natural catastrophe, war, acts of terrorism or carrier delay is not the responsibility of High Caliber Line Australia.
The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of decorated products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of images or any material in the 2015-2016 catalogue without prior written consent is prohibited. Products shown in this catalogue may vary slightly from actual products due to inherent limitations in photography, film separations and printing.
Sample Request Information:
Samples are provided free of charge and free of freight, for a reasonable quantity, as determined by customer service. Sample kits are also available upon request. Pre-production samples are available for up to $162.50 (G) with clients’ artwork on it. HCLA and its manufacturers shall comply with all applicable national, state, provincial and local laws and regulations, industry standards, UN Conventions, and any other requirements that pertain to product safety, employment practices and product manufacturing.